Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection. 

1. Why doesn't my report display on the screen properly?
2. Why did I receive the error message: URLMon.dll is missing?
3. Why don't I get data when I use the "Connect" button?
4. Why can't I run my RT/2127 software and connect to my serial port?
5. Why does my 2127 DataSpanner application "lock-up" or  "hang"?
6. How do I select a different printer or a range of pages to print from within report preview screen?
7. The "Server has thrown an exception" while submitting a query. OR the Query is taking FOREVER!
8. Is Vesper Software, LLC owned or affiliated with any other company or business partner?
9. What is EAN-14 and why should I care?

Why doesn't my report display on the screen properly?

In order to "print" the reports to the screen, your system must be configured with a printer on LPT1.

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Why did I receive the error message: URLMon.dll is missing?

The MSIE30.exe file may not have downloaded correctly to your computer during MSN Setup. To reinstall this file, follow these steps:

1. Place the MSN CD in your CD drive.
2. Select the following:  Start->Find->Files or Folders.
3. In the Named: box, type MSIE30.exe.
4. In the Look in: box, select your CD drive (usually D).
5. Click Find Now.
6. Double-click MSIE30.exe from the results list to reinstall the file.

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Why don't I get data when I use the "Connect" button?

• Confirm that the Item Data Capture is active and writing over the store loop.
• Your wires may be loose connecting to the store loop.
• You may need to select 4800bps if the store loop is not "Turbo" or 9600bps.
• The RT/2127 software may need to be updated to a newer release . (Rel. 3.1x)

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Why can't I run my RT/2127 software and connect to my serial port?

The RT/2127 software can not share the serial port with other active software.   For example, if you have a PDA cradle normally connected to COM1: and the PDA software is active on COM1: you will receive an error from our software when attempting to use the port.

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Why does my 2127 DataSpanner application "lock-up" or  "hang"?

The MS-Windows FIFO Buffers for your serial (COM) port are set above the minimum setting. If MS-Windows receives a packet that does NOT fill this buffer, it will WAIT until the buffer is full.  If, for example, the last packet received by the MS-Windows buffer is too small AND the last responding packet from the NCR 2127 does NOT fill this buffer, MS-Windows will NOT release the buffered data and the Vesper Software application will not receive confirmation that the NCR 2127 has responded or completed its action. The result appears that the system has "hung" or "locked-up". SOLUTION: Set the serial port buffers to their lowest settings. 

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How do I select a different printer or a range of pages to print from within report preview screen?

Once you submit a query and the report preview is displayed, press the letter "P" or the key combination, Ctrl-P.  This will activate printer selection which will allow you to select a different Printer, select Pages and specify number of Copies.

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The "Server has thrown an exception" while submitting a query. OR the Query is taking FOREVER!

If MDAC was loaded, sometimes Windows will not implement the JET engine update.  Execute the Jet update utility located on the CD in the Utilities directory

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Is Vesper Software, LLC owned or affiliated with any other company or business partner?

No.  Vesper Software, LLC is privately owned and operated, in the state of Wisconsin, by principals not affiliated with any other public or private entity.   We do sell licensed use of our products for resale to resellers which provide our solutions bundled with their own services and support.  These resellers are not Vesper Software, LLC employees or representatives and use of our products is by license only.    Our software solutions are fully owned and licensed by Vesper Software, LLC and will continue to be the sole property of same. 

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What is EAN-14 and why should I care?

There is a lot of information and mis-information making the rounds as to what EAN-14 is and how and when it will affect grocery stores.  This PDF file gives an overview of what Vesper Software has learned.  This document concentrates on the POS issues, specifically those relating to the NCR 2127.  Click here to view PDF.

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